Date of policy: 01-Jan-2023
Please see our Terms and Conditions page for general terms.
Our contact details
See the contact page for details of how to get in touch.
The type of personal information we collect
We currently collect and process the following personal information:
user account details for the Natural Progress website such as user identifier and password
payment details including credit card information
comments, feedback, product reviews and recommendations.
In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet, computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.
How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you when you conduct a transaction on our website.
We use the information that you have given us in order to:
Fulfil and manage orders
Deliver and facilitate the delivery of orders
Respond to enquiries
Provide assistance and/or technical support
Facilitate marketing and communication purposes
We may share this information with:
Payments service providers: SumUp, Stripe
Shipping service providers: Royal Mail, Evri
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:
Your consent. You are able to remove your consent at any time. You can do this by logging in and updating your user account.
We have a contractual obligation.
How we store your personal information
Our website is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
We keep personal information for the purposes listed above. When these reasons have completed, or when you request it, we dispose of your information by:
deleting any customer account details on Wix.com
deleting any associated order history on Wix.com
deleting any email correspondence
If you don’t want us to process your data anymore, please contact us to let us know.
Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, please contact us to let us know. You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk